1. Booking Policy
This policy applies to Pilates, yoga and holistic therapy sessions at The Pilates Studio and sessions delivered remotely.
Bookings & Cancellations
All sessions must be booked in advance. A minimum of 24 hours’ notice is required to cancel or reschedule private 1:1 and Duet appointments. Cancellations made with less than 24 hours’ notice will be charged in full or deducted from your package. Missed sessions are treated as late cancellations.
Packages
Packages are non-refundable and non-transferable.
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8-10 session packages - Valid for 6 months
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Packages less than 6 sessions - Valid for 3 months
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Duet 4 session package - Valid for 2 months
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Unused sessions expire at the end of the applicable validity period.
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Arrival & Studio Etiquette
Please arrive punctually and wear grip socks. Hair that reaches the shoulders should be tied back securely. Late arrivals may result in a shortened session.
Health & Safety
A Health Form must be completed before your first session. Please disclose relevant medical conditions, injuries, surgery, pregnancy and any changes in your health. Inform your instructor of any pain or discomfort during a session.Pilates is not a substitute for medical advice or treatment. Exercises may be modified or stopped where necessary for your safety.
Studio Cancellations
If The Pilates Studio cancels a session, an alternative appointment or credit will be offered.
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Privacy & Data Pro
2. Privacy & Data Protection
Personal Information
The Pilates Studio collects personal information through Wix Bookings and Wix Forms, including contact details, booking information and health information provided before sessions. This information is used to manage appointments, communicate with clients, tailor sessions to individual needs and support their safety.
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Health Information
Health information is treated as sensitive personal data and handled with appropriate care. Please provide accurate information relevant to your sessions and let us know about any changes that may affect your participation. Health information is accessed only where needed for the running of the studio and the safe delivery of sessions.
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How Your Information Is Stored
Bookings and form submissions are managed through Wix. Your information may be processed by Wix and its service providers to operate these services. We take reasonable steps to protect personal information and do not sell clients’ personal data.
Marketing Communications
From time to time, The Pilates Studio may send emails about classes, services, studio news and offers. Marketing emails will only be sent where permitted by applicable data protection and electronic marketing laws. You can unsubscribe at any time using the link in the email.
Booking confirmations and appointment reminders are service communications and are separate from marketing emails.
Your Rights
You may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion where applicable, restrict or object to certain processing, and withdraw consent where processing is based on consent.
To make a data protection request, please contact The Pilates Studio directly. You can also raise a concern with the UK Information Commissioner’s Office (ICO).
Data Protection Contact
For questions about personal information or this policy, please contact The Pilates Studio using the contact details provided on this website.